Return Policy for Physical Goods

Our Return Policy – Defective Goods

At Earth Girl LLC, we stand behind the quality of our products. If you receive an item that is defective, you may return it to us for a replacement.

Eligibility for Return:

  • Only goods that are verifiably defective upon arrival are eligible for return under this policy. This includes issues such as manufacturing flaws, damage during initial transit, or incorrect items shipped.
  • This policy does not cover damage resulting from misuse, accidents, normal wear and tear, or modifications made by the customer.
  • To initiate a return, you must notify us within 4 days of receiving your order. Please contact our customer support team at earthgirlamber@gmail.com with details of the defect and, if possible, include photographic evidence.

Return Process:

  1. Notification: Contact our customer support team within [Number] days of receiving the defective item to report the issue and request a Return Merchandise Authorization (RMA) number. Please provide your order number, a description of the defect, and any supporting documentation (e.g., photos).
  2. RMA Issuance: Once your claim is reviewed and approved, we will issue you an RMA number and provide instructions on how to return the item.
  3. Return Shipping: The cost of return shipping for defective goods is the responsibility of the buyer. We recommend using a trackable shipping method and ensuring the item is securely packaged to prevent further damage during transit. Please clearly mark the RMA number on the outside of the package.
  4. Inspection and Replacement: Upon receiving the returned item, our team will inspect it to verify the reported defect. If the defect is confirmed, we will process a replacement for the same item. If the exact item is no longer available, we will offer a comparable replacement or, at our discretion, a refund.
  5. Replacement Shipping: The shipping costs for sending the replacement item to you will be covered by Earth Girl LLC.

Important Notes:

  • Returned items must be received by us within [Number] days of the RMA issuance.
  • We are not responsible for items lost or damaged during return shipping.
  • This policy applies only to purchases made directly from [Your Company Name].

If you have any questions regarding our return policy, please do not hesitate to contact our customer support team. We are here to help!